I made a request for cooking utensils initially and the hotel rejected me by email. Then When I checked in at 3pm, the usual time. they told me that they can give my request but the room will only be available at 4:30pm, NOT ACCEPTABLE! I told then they should have called me and not let me check in and wait for an hr and a half! Then they made me wait extra 10mins and they told me they will fix it and offered me comp drinks in the restau. After 5mins they came back saying They have the room ready and they will give me my request and a late check out. Of course that ia expected because they made a mess. I know it is high season but still NOT acceptable.

Forgot to take the DO NOT DISTURB sign away before I go out. Ask for the new towels when I come back to the hotel at night. The housekeeping wasnt very happy about providing the service at 10pm. Telling me few times that I have to ask for the service during the day.

overall good room size

Rubbish hotel

Poor check in process, dirty tired room, very basic breakfast. Should be a good hotel but so badly managed.

Fantastic pool experience! Some sunny spots, shady spots, deep areas and shallow ledges for little ones to bask safely. Apartment-wise it is a bit old and dated but perfectly functional, spacious (by hk standards) and clean. Beds were a bit hard and aircon a bit noisy. Breakfast hosts simply allocated us a table but did not point out where all the food was as some of it was outside the main dining area which we didnt know until day 2. Plenty of other food options about 10-15min walk or a short taxi ride to Whampoa.

I was very dissapointed after checking into the room. The kitchen, fridge, microwave, washing machine seems to be very old. The aircon in one of the rooms gave off a very bad smell. The room was not clean enough. The walls and floors are shabby. Not much charging slots. I checked out the same day as I coudn’t stay any longer.
Good part was the staff was understanding and helpful. They understood my concerns and cooperated well. Thank you!

Great 2 bed apartment . Great view of the harbour. Very quite room . Would recommend to all my Australian friends .

This is perfect accommodation for families. The free shuttle to shops and station gives lots of options to explore. Wonderful views of the HarbourFront and walking distance to a selection of restaurants. If our family travels back to Hong Kong we will definitely use this hotel again. We are a family of eight traveling we had two family rooms and iur ages ranged from thirteen yrs to seventy eight yrs. the sitting area In iur rooms gave us the opportunity to come together as a family

The breakfast was bad. The pastries at the breakfast were cheap and stale. There was no fruit at the breakfast. They had the gall to offer fruit and good pastries for sale right next to the breakfast buffet.
Service was Ok but not friendly or welcoming.