The rooms need a lot of maintenance, you feel luxury when you arrive, but when you enter your room, it feels like a 2 star hotel

Hotel staff was very welcoming and rooms were clean. Really enjoyed our stay.

Excelente hotel

Todo excelente

Staff were unwelcoming, seemed too busy to be interested. Considerably less hospitable than on visits several years ago

Excelenre

X

Good

The overall conditions of the hotel were disappointing. There were mosquitos and flies in both the dining area and the room, with no visible effort from the hotel to address the issue. I also noticed cockroaches in the patio area. While the internet connection was acceptable, the customer service was poor. On two occasions, I was asked to park my rental car myself despite having valet service. The bathtub was in terrible condition, and the room had an unpleasant odor. The general customer service from the staff was inconsistent—some were friendly and greeted guests, while others did not

The hotel is beautiful, wonderful for pictures. Beds are comfy. water pressure is bad. Pool area is small but nice. Maid and maintenance people are very polite and helpful.
Now, lets talk about the restaurant in this hotel, it is expensive and the food is below average. The service is terrible and slow, very slow.
Most likely, we will not be staying here again.