Overall a pleasant stay. Executive twin room was ample size clean and comfortable. Bed and linen was soft and cosy, brilliant sleep ....and im an insomniac.

Buffer dinner, not a great selection was more biased with localised dishes.

Great coffe in the lobby, but would stay clear of cakes/cheesecakes on display in the cooler....mainly because the cooler is not at optimal temperature...had to send back a cheesecake which was "warm".

5 star hotel that lives up to it.

Does not deserve 5 stars to be honest

good service and safety

I spent 20 days at Pan Pacific Sonargaon and thoroughly enjoyed the experience.
All staff right across the entire property appeared very well-trained which leads to efficient service. Extra polite and accommodating, and always eager to please.

That hotel was wonderful. Especially their pool bar and retaurants.

The property was good enough.

Entrance door guard are arrogant and not fit for 5 star hotel security, I was told that hotel has a policy not allowing outside food in moto hotel even for hotel residents. Hotel door security were rude and they didn’t allow sweets which was a gift to carry with me back to Australia. I expressed my disappointment to Duty Manager and he also confirmed hotel policy not to allow any food and reason in his words was hotel guest get sick and blame to hotel food. I told duty ma average that does that mean hotel residents can’t take food outside? They can get sick having food outside.

Restaurant conditions also very disappointing, too many nonresident guest during dinner and they were closing only restaurant open entire hotel at 8:15 pm

Disappointing not five star quality

location and food