Everything was perfect, from check in to check out.

welcome and check in was horrible, one picks the rirz because of the magic it brings along, this stay started off horribly. i wanted to turn around and leave instantly. however, the staff listened to how unhappy i felt and made the rest of our stay magical as expected. other than that, the ritz is the ritz, amazing room, food, views, and after being disappointed in the beginning a lot of attention to detail in the end.

Such an impressive hotel. We had a special request related to arriving hours before official check in and the hotel was very accommodating

Very beautiful Hotel. Magnificent place. Great personnel. Very peaceful for a few days of holidays and rest. Thanks ;-)

Breakfast was great and the cleanliness of the property. Friendly staff.

The hotel, especially the grounds and views were amazing! 10/10! The hotel has a beautiful pool view, ocean view and mountain view! The rooms were beautiful and kept well. The staff would not let you lift a finger. I had a late flight and I was allowed a 3pm check out at no cost! I did come across some amazing staff that went above and beyond, extremely inviting and friendly and I would like to mention by name: Fajrul and Zablon from the outside pool bar and restaurant which was my fave place.. and Blaise who was our waiter who never stopped smiling at the 1st floor restaurant and the lovely Manval (names could be spelled wrong) from the same restaurant were so accommodating and warm… oh and that restaurant had the best buffet I had ever been to! So much variety.. just a great experience. I hope to be back one day.

Everything is excellent and superb. Pick this place if you want to experience true relaxation!

Al round 5 star
Exceptional staff

Amazing start to finish, staff always eager to help. The minibar fridge packed in, and they replaced it with a brand new fridge within minutes! Attention to detail was amazing like remembering my coffee order each morning before me even saying. The Atrium Lobby is the single most spectacular lobby I have ever seen in my life, with the gorgeous chandeliers and intricate work on the high ceiling. Pictures and videos don’t do it justice.

4 pools, including a women’s only pool and women’s only beach which I appreciated. Never over crowded or busy, I guess people haven’t figured out this holiday spot yet. I hope it stays that way!

All you can eat lobster at the the seafood buffet which was a real treat. And a massive farewell at our last dinner at the Pavillion where they went the extra mile.

We were treated like royalty at the Bustan Palace and will certainly pay be back. I have been thoroughly spoiled and no other hotel chain will ever compare. Dare I say the best hotel I’ve ever stayed at.

Some times there is conferences and officials delegate from different countries and that make a the hotel busy and full of guards .. in the middle of a resort which make it unpleasant