Wonderful place for a night away

I booked the accommodation in my partner’s name with the intention of paying myself on my arrival Friday night after work. She arrived from overseas and no one helped her with her 30kg suitcase and other bag. When I discovered immediately after she checked in that her card had been charged, no choice, I rang to sort it out. Got a technical response “booking says POA” and no apologies and no attempt to help at all and not what I expect from a 5 star hotel! If I hadn’t turned up, there would have been no problems charging my card! These were significant irritations to what was otherwise a great stay. Friendly staff, my baggage was sorted out for me immediately (I didn’t have to lug it around) valet parking was great, breakfast was great, reception staff were great. Excellent location close to Parliament Station, Chinatown, Bourke Street, Collins Street, Vic Market.

I had booked for city views was a bit disappointed that they changed my room to a lower level with a brick wall but had a court yard when i booked I avoided the courtyard for the city view my only complaint and even told them when checking in was disappointed

Cant fault the standard of accommodation, facilities and dining however I nearly missed my flight the following morning due to a wait of 25 minutes to retrieve my car via valet parking.

Staff were very helpful and professional. One of the few hotels where breakfast was included. Mostly, my room was very quiet…best sleep in a hotel I’ve had.

Good place to stay

it was a great 3 day break for me and my wife . we had a good timein the city,also we went to the afl footy 2 times.

The staff were friendly and efficient.

We booked this hotel because it has an indoor pool only to arrive and find out the pool was closed for cleaning. This was poor timing during the school holidays.

We had a pleasant stay .
Thank you .