Really enjoyed our stay in Lalu, staffs are friendly, breakfast and dinner are really good.

Beautiful rooms and excellent service!

The rooms are quite amazing but a little dated. More lighting required; better TV monitor; new washlet with better and easier flush capability. What made our stay frustrating was the lack of food options (bits and bites… e.g. French fries or chicken fingers and our absolute worst experience (given this 5* hotel) was the breakfast service. It is not acceptable to have to wait in line for a table for 15 minutes and then wait again for over 30 minutes for a simple fried egg! The F&B is definitely much lower than 5*

It was absolutely incredible. Great facilities, delicious food. The staff were unbelievable. Id highly recommend this hotel.

Incredible views of lake, beautiful rooms and great service by every staff member.

Stunning view of the Sun Moon Lake on our room balcony. The facilities and amenities are a bit out-dated, such as no Bluetooth connectivity for in-room stereo, but are well maintained. The areas outside of the hotel are neglected, particularly the path along the lake, and the pier.
Infinity pool and the tea pavilions are superb.
All-in-all, a very pleasant stay.

There are lots of sand flies and I was badly beaten. Pls remember to spray insect repellent and keep the balcony doors closed.

Service staff are above and beyond in making sure we feel welcomed and at home. The entire hotel feels semi-outdoor with tons of open walls and huge windows. Despite this unique environmental set up, the hotel remained super clean and well maintained. Impressive. Room is clean and the belcony is truly one of its kind. This is my best hotel stay experience ever.

A truly elegant property with an incredibly gracious staff — we were treated like royalty from the moment we checked in. The view of Sun Moon Lake from our suite (3F), overlooking the resort’s beautiful 60-meter pool, was absolutely spectacular. There are beautiful hardwood floors throughout the room and the property, made from some of the most expensive wood in Taiwan, and as a technical clarification, the bed in our room was unquestionably a King, not the Queen listed in Expedia. We actually extended our stay for a fourth night and really enjoyed our time on Sun Moon Lake. We very highly recommend both Sun Moon Lake and The Lalu!

Amazing hotel