Great staff

Courteous staff. Quick check-in. Comfy beds. Nice size rooms. Carpets need replacement.

This isnt a hotel, its a shambles. Its completely dilapidated, old, and dirty, with carpets caked with grime. Out of three elevators, only one works, and the wait time exceeded 20 minutes. You had to call the front desk to get a poker player to take the elevator up to 22 floors. Its a joke. A miniature cookie as an apology, a joke? Im surprised a chain like Le Meridien would brand this hotel as a disgrace. for the price they charge the value for money is absurd

I really want to give this hotel a better rating because the staff was great. That said, I cant possibly recommend this hotel. The neighborhood isnt safe after dark. Several locals that I talked to told me that this is a crime infested area, and an American tourist was actually stabbed to death last year in this neighborhood (I looked it up. Its true). They have giant metal gates that lock down the hotel after dark. The hotel itself is in desperate need of a facelift. The carpets are stained everywhere. The phone in my room didnt work. The TV was incredibly outdated. The food in the restaurant and bar was outdated and extremely overpriced compared to restaurants in town. I can look past a lot of the cosmectic things, but the fact that this neighborhood is extremely unsafe by itself compels me ot urge people not to book here.

Staff were very helpful and friendly

We really like this hotel. One of the best so far. It is very close to the main tourist attractions, which allowed us to walk to. However; what we enjoyed the most was the hotel staff. They were so polite and ready to help us with our needs and answering our questions. The two concierge/ bell men were especially helpful in telling is what to visit and how to get there. They also continuously reminded us to be careful for pick pockets and they were right as we met people that were robbed during their stay. Highly recommend to all travelling to Santiago to stay at this hotel.

Don’t book this through hotels.com if you need to make any adjustments.

They let me know that because it was third party there was nothing they can do.