Pleasant and good overall.

A really great central city hotel with friendly and helpful staff.
We went as a family of 4 and had a nice big room for all of us.
The kids particularly enjoyed the buffet breakfast!
The staff were helpful with parking options and with access to the storage rooms for our bikes.
We would definitely stay again.

Was at the hotel for a conference and stayed in house. The breakfast was really good and the staff were LOVELY.
The location is fabulous, right next to Eat St and beside the lake.
I really enjoyed my stay.

Wonderful very convenient central location great amenities, free laundry and amazing hot pools

Our stay at Novotel had its positives, but overall the property is in need of some serious maintenance. The rooms felt quite tired, with noticeable wear and tear throughout. In our room, the windows had black condensation stains, and both the furniture and bathroom looked dated and worn.
The facilities, including the pool, also didn’t feel well maintained and could definitely use some attention.
On the plus side, the location is excellent, and we really appreciated the kids’ room—it was a great touch for families. Breakfast was decent, and the staff were very attentive and friendly, which made a difference to our experience.

Natural pools were nice.

Breakfast was varied and frest. Pool facilities great with kids. Generous rooms with comfy beds.

Love the convenient location, tasty breakfast, friendly staff and great amenity.

I normally try to be fair in highlighting the good as well as the bad. However, the bad this time just distracted from any good. When we arrived, around 4.15pm, we were tired after a long drive. So from the start we were not happy when told our room was not ready. Next day we went out leaving, make up our room sign. We were gone for 5.5hrs, arrived back about 3pm, room was not made up. Tried to ring the service desk, no answer. Then on the evening of the night I checked out, there was a credit card charge from the Novotel. After spending many efforts to ring Novotel, I finally got through. They said the charge was for breakfast we had that morning. We did not have breakfast at the hotel any morning. They said they would check the signed docket and get back to me the next day. This did not happen. Our very first experience at the Nootel Rotorua and very last experience was not pleasant.

Staff were friendly. Bar choice was good. Breakfast was stale and fruit was still frozen. Bathroom tap kept falling off but nobody came to fix it. Carpets needed a good clean. The hotel really needs an overhaul and some TLC. Very disappointing.