Staff were Friendly and nice. Outside the property is nice. Food is good. We got a room in ground floor overlooking a neighbor house. Fence only had few trees and some sort of a roofing material (takaran sheets). People are constantly walking by the room and looking inside. Because of it, we were unable to leave the blinds open. Hotel is run down, old age shows in room and bathroom. Bathroom fan was loud and my son was scared to go in . I had to ask for extra TP. I had 1/10 of a TP roll and 1/2 TP roll to start. Horrible room. We were unable to figure out how to operate the TV. Two remotes should come with an instruction manual. It’s an ok place to stay. For the price, not worth it.

The Heritage is set in a fabulous location, in magnificent grounds on the edge of a lake, peaceful and comfortable. Yet in easy reach of the Sacred City. The staff were helpful and breakfasts superb.

Great staff and good service. Property not well maintained

It looked like Heritage Hotel had seen better days. The staff were good and helpful. The first night the electronic door lock would make the kind of noise it made when in opening mode. Staff fixed it by disabling the lock to be purely mechanical.

Stayed for 2 nights. Food was great for a 3 star place. The staff was very friendly and helpful. Its an old hotel but great location. The walk around the lake is beautiful.

The Heritage is in a fantastic location, right on the lake and only a short Tuk-Tuk ride from the historic sites. We were greeted with friendly staff who were helpful. However we felt the place was a little run down and not very clean.

The Swimming Pool was not in operation (I booked this hotel mainly because of the Swimming Pool).
The Minibar was not working (when complaining, they came and told it was working even though it was not getting cold).
It was a wet bathroom as the water splashes out of the shower cubicle.
Even though I checked-in at 9pm I was asked to leave at noon or pay Rs.2,500 for every hour I stay.

Location by the lake. The rooms were spacious and very clean. The bathroom was clean but there was a small water leak. I only stayed for one night and did not bother asking them to fix it. Did let them know there was a leak when leaving and they were very sorry about it and asked why i did not let them know earlier.

Felt this hotel has great potential as the grounds are beautiful and the lobby is as well. The pool was great although it had a poolside bar but no one attending it. The room was spacious but very worn as well as the towels and bedding. It was clean enough. The bathroom had a very strong odor - not sure if it was an air freshener but it was very overwhelming. The food was average. The service was friendly. But was just disappointed for the missing upkeep of this hotel