-The room was smaller than most five or four and a half star hotels, and the fact that the elevator only goes to the lobby and guests have to change to another elevator for the fitness center or other places was very troublesome. It wasnt easy to find our bearing in the hotel with how the hotel was designed.
-The room looked a bit rundown with with the condition of the carpet and furniture
-The hotel architecture itself was beautiful with a 4A garden behind it
-The complimentary hanfu experience was a pleasant surprise. Taking photos within the hotel is an activity on its own.
-The fitness center had functional tools like Swiss balls and massage rollers but it wasnt open 24 hours. It closed at 10:30pm. A point to note for those who like to work out or a good stretch at night
-The check-in was slow and a bit inefficient.

The room was clean but as the hotel is huge.. walking to the room esp for elderly is quite long if at the end from the lobby. We booked 3 rooms. Stay at 4066 and 4060 and 4084. Swimming pool is decent with indoor pool available too. Cafe is great. Breakfast selection can be better. There is a lady call Mia at concierge desk who is really excellent and helpful.
There a metro Walking from the hotel in 12 min est. Best is the free entry to the garden from the hotel.

A very beautiful hotel. The scenery is the best.

Love the trees and flowers.

Close to pan men.

Great hotel. It is a bit of a maze but in the end you figure it out. Nice staff. Good restaurants. I was surprised to see an Italian restaurant and it was very good as well with an Italian born chef.

The water tap in the bathtub flowing too slow like a snail, and the sewage system even worse, it took ages to empty the water in the bathtub.

Overall, our stay was satisfactory. We were pleased with the spacious, clean room. Our only observations were that the shower grout appeared discolored and the drain fixture looked dated.

Great rooms, but air conditioning was a bit weak and bathroom amenities could be improved. Hotel has great general amenities though, like shops and costumes for free rental (1 hour) while you stroll the attached gardens (entrance included).

The location is good, the facility is beautiful. The staffs seem all new on job and most of them do not know about their jobs. The breakfast is ok, and the chinese restaurant is ok. The Rui noodle place is awful. The noodles and other dishes taste below average.

Super clean room, nice environment

We stay in March , air conditional is too hot , we make complain just send us mini fan , we try to call room service to check this condition we make calling 5x time no ppl answer in reception .