Great service, lovely hotel, although it abuts a freeway so some of the rooms are noisy, especially on the lower levels. I dont like Hiltons policy of charging you $100USD per night as a holding fee. I stayed five nights—that means $780 Australian dollars was taken from my account, that I am now waiting to have reimbursed (I dont have a credit card, and many Australians dont either). A much fairer policy would be to take an imprint of the card. Sheraton does this, and would be inclined to stay with them again in the US for this reason alone.

Chose not to cancel my reservation a week ahead after I mentioned i had my pet with traveling with me.

Great location and nice hotel. But we were first given a room right under the gym - they never mentioned it when we checked in- we kept hearing a loud bang every 2 minutes - so we called and mentioned it (thinking someone in the above room is dropping something)
They never called to say it’s the gym until 45 minutes later I went downstairs complain again. Then they fussed and changed our but don’t think we got two queens as we paid .. the beds were smaller probably full size beds (we have teenage kids) so not easy to stay in a small room with small beds. But at least no one was dropping weights every 2 minutes

I liked your hotel and almost all was ok.
The food and drinks at the restaurant was awful!

Also we lost hot water the first morning which was very inconvenient. I honestly expected the hotel to at least compensate for the day we had not hot water! It’s hard to get yourself and a toddler ready without washing !

Hotel is beautiful, staff at check-in, valet, bell hops, dining staff were all so friendly and helpful and genuinely sweet. Hotel is very clean which I loved and the rooms are beautiful. Everything has a clean modern aesthetic (gray and white quartz, gold accents, modern light wood). The hotel is beautiful. The only con is the location is a bit far and so walking over the freeway bridge is a bit tiring to get to and from the beach and shops. I also hope they add more healthy options to the hotel menu.

Another great stay.

Good and clean. Attentive personell

Traveled to this hotel for business. Hotel was very clean and well kept. Room was very comfortable.

The property is pleasant and conveniently located, and the staff is responsive and service oriented. The hotel is experiencing some major issues that the staff is reluctant to talk about whole efforts to address them seem feeble. Many toilets do not work due to foolish state laws, and the hotel is very slowly repairing them. They do not seem organized at the front desk to know which rooms have repairs. The restaurant and room service are understaffed so they simply close, unannounced, seemingly randomly. Communication of these failures is non-existent. I left wondering whether the property has any general manager at all.

Hiltons can be hit or miss, and this one was great! Location was fantastic. So was proximity to the beach, coffee, restaurants, I10, etc. It was great! The only thing that was not disclosed upon booking is that you have to valet park your car, which was $49/day and $49/night. So factor that in when you are pricing out your trip and exploring options.