Excellent stay. But the best part was: I accidentally left a folder in my room that included my passport and considerable money. I did not know I had left it there until Tina called me and said one of the employees had found it. By this time we were in Jasper and decided to pick it up several days later when we were again passing through Banff, which we did. But if Tina had not called I likely would not have known I did not have my passport until I reached for it at the airport and found it was not there. The thoughtfulness of Tina and staff was indeed very impressive!

The room was comfortable, however, no mini fridge or complementary water to use the provide coffee machine.
The outdoor hot tub was nice and relaxing but unfortunately not hot enough.
Overall a 3.5 out of 5 stars.

Just a quick one night stay. The fireplace in the room was an awesome touch and the service by the staff was excellent.

issues in the room and 0 sound proofing walls

The newly renovated premier rooms are a perfect blend of modern and mountain cabin. We loved the real wood burnng fireplace and the over-sized stainless steel hotub! Dinner at Prow was amazing. The bison ribeye is a must have! Owtfect rocky mountain getaway!

A set of comfy lodge-style rooms spread over several 2 story buildings up the hill from the main town. However, we thought that wed be able to stay here and wander into town, but thats not the case - the road is dark, secluded, and there are bears. Its a bit too far to just nip in for dinner, and the bus service was awful. If youre staying here, a car will give you far more freedom to head out and about, so factor that additional cost in. Also be aware that there are steps up to reception and half of the lodges, so if you have accessibility issues, investigate that further.

Very relaxing stay.

Pretty crappy

As always this has been a favourite for us for location and for the fireplaces. Please replace your pillows and maybe change out the rugs/ maybe hardwood floors for cleanliness. Otherwise we love it.