Rooms were not as good as our previous stay. In need of decoration and updating. Urgently in need of aircon. Room was very hot and couldn’t sleep much

Great location for Cardiff Castle , shops, restaurants & bars. Staff were really friendly & helpful .
Room was very shabby , paint peeling & grubby walls , shades too big for bedside lights in general very dilapidated, in need of redecoration & TLC. Wardrobe smelt of damp .
Breakfast was good , included full english, continental, cereal, toast, fruit etc .
Due to heat wave our room & the dining room were unbearably hot, fans were in place but not sufficient to make it comfortable. Iced water was available but air con would have made our stay so much more enjoyable !

The building is absolutely stunning but is in desperate need of refurbishment,
The room was clean,
Staff were wonderful, very friendly and helpful
Breakfast was very good all freshly cooked and good choice of buffet
There is no air con in the hotel so extremely hot, the lift is very small and slow but only to be expected in a building that age.
The Car Park is closed but there are 2 NCP car parks within walking distance
Overall it was a lovely place just a bit dated

Staff were great, breakfast was tremendous, beds and pillows very comfy. Hotel generally scruffy, no aircon but fan provided. Bathroom all a bit old and partly broken, plumbing suspect. Needs some money spending on it but a great location and would prob stay there again.

Staff were friendly and always available when needed.
breakfast, there was plenty of choice and it was hot, could do with mugs instead of cups save going up and down a coffee machine with choices would have been better, like the one in the bar and reception.

Hotel is lovely but really in need of some TLC
Staff are friendly and helpful in anyway possible
Breakfast was a good variety but overall would stay again

Family room/July: A bit worn hotel, still a bit charming. The location is great next to the Castle and ten minutes walk from the station. The castle park is also on the other side of the street.

No A/C service in the rooms but they have controllers in the room which doesn’t work. Terrible experience in this heat wave. Definable not going to recommend to anyone

Was ok for one night, convenient location. But no aircon in summer

Beautiful building with real history. The entrance hall is stunning. Clean room and comfy bed, but we were very hot in the heatwave, as we were in the top floor with one fan and theres no air-conditioning (but we do understand its an old building!). The friendliest staff were the cleaners. The breakfast was good.