We had an amazing stay and couldnt be happier with our experience. Everything exceeded our expectations, and the staff were truly outstanding. They were incredibly friendly, attentive, and always willing to help, making us feel welcome throughout our stay. Thank you for the exceptional hospitality—we would highly recommend this place and would love to come back.

Good

The staff made this stay absolutely perfect! The reception staff, and all staff we met went out of their way to help us with everything we needed. We could not have wanted for anything else! We will be back!

The best hotel ever. Good service and staff. We wil always come back everytime we are on holiday.

Everything about this hotel is great!

Perfect choice

I love this property. We stay here every time we’re in Saigon. Very clean and great customer service.

Fantastisk. Love this place. The best hotel we have stayed. The staff was excellent. We wil come back next time. Nothing to complaint. Everything was perfect.

Wow! What an incredible place to stay. We were made to feel so special by everyone. Ngan was especially helpful at checkin showing us the spa, pool and amazing clock / piano room. Also providing useful tips as we passed by reception.
This hotel residence is a 10+! Such an incredible experience. Our suite had a washing mschine and dryer along with incredible views. Turn down service also very special with delicious chocolates. The Spa and pool area gorgeous. Massages were wonderful along with the pre and post treatment. After chrckout with a night flight we could take an evening shower in the spa area to prepare for the longhaul flight. All so relaxing and stress free.

Extremely bad customer service at front desk!!! Check-in was super long time and complicated!! They treated customers extremely unprofessional and rude. Ms. Duong who was the manager of the front desk had provided such irresponsible and unprofessional services. She was not willing to listen to customers’ complaint but even rolled eyes back when mentioning about the residence was no longer serving with high expectations like before when the owner was still there. The hotel no longer provides the best customer service as it was before. They even charged us so much fees which ended up giving us the smallest and smelly room!!! Overall, the residence is no longer like before, I hope the hotel executives can look into this and bring back the best customer service like before and discipline those people who think they’re above the law.