They have got an excellent restaurant for impressive dinner menu and an amazing variety of breakfast. Both the public and private bath in the room were amazing. Since we have stayed 2 nights at the hotel, we get to try different onsen there (they swap the female and male onsen area every night). The location is also very close to the metro station with a number of restaurants nearby.

Good

Very mice decor....dinner and breakfast all very professional... location is good. Onsen with good view

Wonderful kaiseiki.

Clean room, friendly staff, pretty hotel design. Room smelled a little bit funky though everything looked clean.

I loved my stay. The property is wonderful and clean, and the bed was so comfortable. The service was outstanding. Everyone was friendly, helpful and focused on service. Jason gave us a great introduction to our room and an overview of the amenities. He is super knowledgeable and funny. Fantastic hotel and highly recommended.

Breakfast service was the worst I ever experienced all 80 percent of food was empty and ran out and staff did not do thwir jobs tp make sure food did not run out. Horrible service for over priced stay. Ruin my vacation. Upper management needs to address and fix this problem or else no one will want to stay at this hotel.

Very nice and comfortable place 👍👍

Beautiful traditional Japanese style hotel with helpful multilingual staff. Delicious buffet breakfast with mostly authentic Japanese dishes although they did try to cater to Western tastes. Shuttle service to the station was very useful. Hot spring was onsite but no swimsuits allowed but no one mentioned it, no written instructions and so I got yelled at! Another disappointment which we didn’t realise was that the restaurant was closed so there wasn’t anything to eat all day when we got there. But apart from that I would recommend this place if you want the traditional Japanese experience (including sleeping on futon and dressing in Japanese kimono) without going to Japan. There’s also lovely Japanese gardens and interesting museum nearby about the history of the local hot springs.

I like spring water it is a fantastic time for me and my husband