The service in this hotel is excellent and they had satisfied all our requests very quickly with the best service attitude. Unfortunately, we had to end our stay early due to a medical emergency in our family. Bayan Tree Bintan staff, helped us to find tickets even though the ferry was fully booked. We went to the ferry terminal anyways in hopes that someone will cancel at the last minute. They even offered to hold the room after checking out if we are unable to get the last ferry. The driver even stayed behind without informing us and only left after confirming that we managed to get the ferry tickets. The Hotels.com and Expedia staff was also very helpful and went out of their way to help us with settling subsequent matters in our time of need.

The Villas were amazing. Thoroughly recommend.

Fantastic setting and location in the nature over the sea

Loved this venue. Staff were extremely attentive and the whole experience felt like tropical paradise. Great Spa treatments at reasonable prices.

We stayed five nights at this lovely paradise. The staff is so friendly and polite smiling all the time. Every small requirement was fulfilled so smoothly and promptly.

Some highlights: Birthday party at our Villa, chef Aki had prepared a delicious dinner for us. Dave was so kindly and proposed activities and booked them to us. Golf at Laguna course with professional caddie ”Nas”. When we had to go somewhere in the area Sofyan was always available with smile on his face. In the restaurants service was excellent. Challenging to remember all the names. Everyone’s attitude was at highest level. Thank you to everyone, we will miss you all. Just to mention couple of you, Ronal, Bimo and Febriano.


Cleaning staff made excellent work as well as pool staff. Food in the restaurants was at highest level including local and internationan flavours.

If you’re looking for paradise, look no further!

I LOVE this place. I tend not to do reviews, but Banyan Tree overwhelmed me with their amazing service, their food (all 3 restaurants are amazing and plus this is the breakfast spread EVER). The rooms are spacious, great views, and such a honeymoon experience. The spa is not cheap, but they give you such great services that justify the price. We stayed here 5 days and never left the site. Having access to the two adjacent properties with a nice beach and gym. (We also walked around them and realized that Banyan Tree is so so much better of a place to stay). 15 out of 10 loved this place.

Wonderful beautiful place. Ocean view great dining and fantastic spa, highly recommend!!

The hot water in the room is not reliable but apart from this, great villa and great stay. Food at Saffron very good.