Great location, room facilities and breakfast.

One of the worst hotel experiences I have ever had.

I arrived late at night with a valid, confirmed reservation, but the hotel refused to give me a room because they could not find my booking. Instead of taking responsibility or helping me find a solution, I was left stranded in the middle of the night.

I had to spend hours contacting customer support and eventually pay for another hotel out of my own pocket just to have somewhere to sleep.

A confirmed reservation should guarantee a room. This hotel completely failed to honor my booking and showed no professionalism or concern for its guests. I would never stay here again and cannot recommend this hotel to anyone.

I feel like the reviews on Hotels.com aren’t to be trusted at all. I know this is a hotel turned hostel but it really shouldn’t be described as a hotel in any way. The bed was comfy and the location was great - that is the two positive things. Close to walk to train / bus station but also city centre and Tour&Taxis.
The bathroom was really old and tatty and didn’t seem clean and I’m not even fussy. The plug in the sink was pushed in so the sink didn’t drain but filled up so I had to brush my teeth in the bath tub. I told reception about this 3 times and they fixed it the night before I left - not an emergency but annoying and inconvenient. Staff was nice enough most of them but the service again is not of hotel standard but the price of the ‘hotel’ is.

Behind the bed it looked like a warzone

Rooms and hostel grim and not so nice and area

The hotel is very good, spacious and clean. The beds are comfortable, the room was spotless, and the shower was excellent. However, the breakfast was very disappointing and not worth paying for. The reception staff deserves 4 stars.

Tired hotel. Rude receptionist. Good location for meeting. Quite good price

Great room and service. Very affordable for comfort provided.

The location of the property is close to the train station, very convenient to go around where I wanted to visit.
The front desk staff is friendly and helpful, but one male staff at the food serving and bar area is not helpful or friendly, very obnoxious. I was very offended.