Could be so much better - this is 3 or 4 start at best - Its missing the finishing touches that enhances guest experience - eg 1 hour for bags to be brought to room, food over priced and average - room aircon is not up to standard, not enough power outlets - in reality only one for guest use in the room, for the money there is better , far better

THE Resort.

We were a group of nature lovers who were using this as a three night stay to get used to the temperature and time change upon arrival in Borneo. Loved the grounds and snorkeling right from the beach. Fantastic nature center staffed by several biologists. The food options were a bit pricey but we were expecting that. The grounds were very birdy and we found two Borean Pit Vipers. The mangrove tour was fantastic. Room is very good quality for the price.

Situated in one of the largest underwater national parks. Spectacular natural beauty with sea, sand and jungle. Hundreds of species of marine and island life. Underwater and above ground Activities beautifully curated by YTL staff to blend conservation and fun.

The staff, the staff, the staff. Such genuine helpful staff quick to resolve any problems. Genuine smiles. The East Malaysians are the best hosts.

The property itself and rooms were nice, but the resort was way too expensive for what was provided. we did not feel like we got value doe the money. The meals were excessively expensive for what they were, and left us with travelers diarrhea unfortunately. Very basic tours were extra charges too, as were the transfers in and out from kota Kinabalu. We also stayed way too long. I think max 3 nights would be recommended so you dont get bored.

Wonderful location and views. Staff were always friendly, helpful and polite. Fantastic range of activities.

Beautiful location, well organised, excellent food, friendly staff, amazing rooms.
Many hidden taxes ... and service charge added even for buffet meal (which was self service ... although did finally remove when challenged).

The private beach had a huge rubbish dump just behind the sandy beach. Very disappointing to see on a luxury trip.

Great to see the conservation work with rescued turtles and coral.

Strange to see complimentary ice lollies being handed out by pool, but only if you agreed to a young waiter taking a photo on his mobile phone ... bizarre.

Had a lovely stay, would like to have seen more food options and later bar food service.
Activities team were great, reception and waiting staff were not very friendly, expected a higher level of service.

The property has a beautiful setting with the sea and a primary forest as its backdrop. The hotel excursions are excellent with an added inspiration on marine and forest conservation. Coral garden snorkelling and forest trekking are highly recommended. The staff are all genuinely kind and attentive. A very good resort.