Staff went above and beyond. Evelyn on the desk was so helpful. Lovely relaxed atmosphere but classy hotel.

Wonderful hotel, location, restaurants and staff! We thoroughly enjoyed our vacation.
Thank you!!

I booked a deluxe suite and was assigned to a room on 8/F. The layout is so odd that one cannot really enjoy the space as the sofa and desk are located in a corner at the back of the room. The bed is slightly bigger than a single bed. The worst is the wardrobe, which is very run down and the condition is comparable to that of a very old motel. On day 2, the room started to have strong cigarette smell and did not go away as the ventilation in the room is no good. After I complained the hotel moved me to another room on 5/F, which is a standard room, but they said they could not pay me the difference as I booked through Hotel.com rather than with the hotel directly. When I checked out, hotel said it had waived service charge for my stay, and that was it.

Staff were friendly and welcoming.

Great hotel, stayed more than once and every time we are more than happy. The hotel itself is great but what makes it is the staff. Every one we came across was brilliant. Particular thanks to Rodrigo on the entrance, Claudia in breakfast and Abdul in housekeeping. Will definitely return.

Great room on the 6th floor over looking Hyde park, which was a nice upgrade. Great stay on the whole,the only downside was the breakfast which we booked inclusive was a bit underwhelming. It may only be a small part of a trip but the Sheraton London on Park Lane has a far better offering.

The rooms were more than nice. Staff was the best Ive ever encountered at a hotel. JW Marriot never disappoints.

We have stopped so many times, however recently things have been far less pleasurable. At Christmas, front of house service was poor. This time we were let down by a ‘policy’ (I quote the hotel) whereby if you have incurred cost over night in excess of your deposit you are barred from returning to your room when you temporarily leave the next morning for breakfast. We went for breakfast with our 5 week old baby and were locked out our room on return leaving us unable to access our child’s milk/bottles etc. Usually, you would expect a helpful response - a message on the tv perhaps asking to settle up the £99, or a nice call, however the exceptionally smug and unhelpful ‘front desk manager’ made sure his feelings were known. Having spent so much time here over the years, recent experiences with the front desk management have been poor. If you genuinely want a repeat business experience I would advise caution.

Check in took to long , asked for a twin room when booked and said it at check in , double bed in room . 3 times of asking the bed was eventually split in 2 . Wanted a coffee after a show we had been to was made to feel we were a bit of an inconvenience

Very dull room, with old fashioned furnishings feeling more like 3 or 4 star. Hard bed, cold marble floor in bathroom (no underfloor heating) towels covered heated towel rail so essentially bathroom not heated. Couldn’t connect tv/device. On the plus side, fabulous breakfast.