The bathroom in Room 411 was in shabby with peeling ceiling paint and mold in the shower tiles.
The staff upon arrival was a bit rude. But the morning staff was cheerful, polite, and helpful.
Staff should know more about the immediate area for places to eat. The Maison Cafe up the street is a good option if the hotel is not a good option for people or people dont have cash to go next door. Staff should know more about the New Gaven Green Line that is free to go around the inner city of New Haven. The staff should offer a map of New Haven to its guests or put one in the rooms.
Beds were very comfortable and pillows were fantastic. The hand soap fell apart which was strange. AC was adjustable which is very welcome when guests do not want temps at 62 degrees, even if it is hot out.

The staff were friendly and went above and beyond to care for our needs. Amazing customer service.

Room was great an staff held all our luggage for the day after we checked out so we could explore the Yale campus

The only thing I can come at negatively on was the water pressure in the room, it trickled and was not refreshing.

Great service, Great staff

we left, did not stay

Clean room, staffs were helpful

Room was ok. The bathroom was so small and no fan! No microwave in the room made it challenging too but the stay was nice.

Nice clean room! Great dinner menu at the bar! Friendly staff!