Place was all good, bit dated, overall no dramas.

Pleasant hotel, beautiful location and views over looking the esplanade.
Comfortable and quiet with friendly staff.

found the property was a long way from town if not a good walker. Had to ring repeatedly to ask for towels or the room to be serviced.
Rooms were clean but rather tired.
Breakfast is wonderful.

We experienced some issues with our room. The coffee pot was dirty, no sheet on bed between comforter and bottom sheet and phone did not work to be able to call for assistance. When we arrived the computer system was down and we were not given keys to our room. Staff was very helpful and friendly. Location was convenient to boardwalk.

Great staff upon arrival.
Breakfast was the best in Cairns !!

The hotel and the staff are nice. The shuttle bus services from hotel to the night market is pretty sweet. We are happy to enjoy the sea view from the room. Very nice!

Lovely location

Paid the premium holiday rate for substandard service they justified by having a full house and being understaffed. Why then did they charge more? Lined up to buy a drink at the bar, lined up to order a meal, had to physically attend reception as phone still not answered after trying 5 times, coffee cup, glass just rinsed and left on the basin, spoon laying in the basin and coffee stains down the side of the basin where the remains of that mornings coffee had been tipped out. How then was the basin cleaned? Really, really unhappy with this stay and will not be returning.

Overall, pleasant experience. Appreciated the courtesy shuttle going to/from Cairns Business District. Beautiful inner garden. Self service Laundry (washer/ dryer) available. Comfortable bed. Housekeeping and staffs were mostly accommodating.

- Limited/ expensive dining option (restaurant pricey). Location 30 min away (walk) from center of Cairns downtown. Housekeeping will not clean room until 3PM.

**Room needs renovation- Sofa and chair cushions in the room were dirty/stained, curtains torn, air duct filled with dust… which gave the room an unkept feel.

We really loved our time here. Having spent some time at some really impressive holidays inns in Queenstown, we were initially disappointed by the quality of the room. It was tired and old. It was also a bit grotty and found some food and an old balloon under the bed. This was cleaned up the same day but the dust and other debris was not.
That being said, the public areas were Lovely, the breakfast was one of the best we have had. The front staff were awesome. The location was superb and we had a lovely time.
As previous reviews have stated the internet was shocking. Couldn’t book anything from our room but the front staff were happy to help with that.
Overall we really enjoyed it. Needs a make over and the housekeeping isn’t the best.