Great location, staff and Rood top pool

House keeping is not up to standard, more is exoected to upkeep the room

Quite oldish hotel which needs renovation. We had our room on 16th floor and still it was quite noisy. Swimming pool had awesome view but there were only 3 sun lounger and this area especially needs renovation. Breakfast room had nice city view. Staff was friendly and helpful.

Paint from the gloor was peeling in the barhroom. A bit outdated and the elevator took 5 min minimum.

Should have more lifts , sometimes had to wait several minutes.

This property is very much downgrading it’s maintenance and bad upkeep. The pool area used to be so nice. Prior to the pandemic it was my favorite upscale hotel and now it is not any better than the boutique park plaza. The plumbing is bad in some rooms, I had to be moved twice. The electric powered shades/curtains didn’t close. Room keys would have to be changed. If you are lucky enough to not experience this, you might appreciate your stay but the pool looks and feels cheap in comparison to how it was. THE STAFF ARE FIVE STAR STAFF AND HOTEL MANAGER IS GREAT TO RESOLVE THESE MANY ISSUES AS QUICK AS THEY CAN! They made every effort to accommodate and compensate for the lack of executive management. It’s so clear that it’s the executives of corporation that are lacking interest to maintain the quality of the hotel.

The hotel and especially the staff were excellent. One small recommendation would be to have face cloths in the room.
We stay there for 5 nights and 2 days when we came back to the room after being out all day the room was rot made up so we had to leave again to that the cleaner could do her job

Very convenient to use public transportation.

I is definitely not a five star hotel. Hotel is average. I dont know how they can advertise this hotel as 5 star hotel. Location is close to the "grey" area. If you stay as family, this hotel is not really recommended for area, it is better to find hotel close by to Fashion Mall, Siam area, Chit Lom.