Absolutely loved having the plunge pool. The property is old and could use a good cleaning. But the space and pool were a good bang for our buck.

Pretty bad experience, the hotel is too old and not clean. The check in staff is nice.

Terrible front desk and guest service. Had to wait hours before room was ready. Unfortunately we got a accesible room on first floor which felt very damp, shower flooded instantly. When we called guest service she replied « please send a mail to reception ». Breakfast and pool service is chaotic. Not what we expect from a 5 star hotel.

Amazing pool and the breakfast was lovely

The staff at reception was very slow and inexperienced. Our room cards stopped working before the checkout time, which created quite an inconvenience

Great breakfast at the rooftop worth the visit by itself.
Scenic views from the pool and helpful staff.
Drinking and eating at the bar was expensive though. Great foodplaces 5 min walk away recommended.

Nothing Grand about this Grand Hyatt. In a country with abundance of warmth and solid hospitality, this was a strange outlier at the end of our trip.
Poor Service across the board
Super unwelcoming staff
Average breakfast in terms of spread and quality
Tiny bathrooms
Overall seemed understaffed
Very to the point - 3.5 starish attitude overall.
Disappointing to say the least.
@Grand Hyatt as a brand this affects you more than the hotel which seems to be doing well. I’ll think many times before booking another Grand Hyatt knowing usually it’s a fairly solid product. But maybe there is no brand oversight.

We picked this hotel because of the adult infinity pool and the view of the Acropolis which did not disappoint however there were kids at the pool and this was not enforced.

The Front Desk staff was fabulous as they were a professional and friendly. but everyone else was not Our refrigerator didnt work and we had to order ice twice a day.

I felt like I was in downtown Baltimore city as there were strip clubs and sex shops nearby but that did not bother me. If I stayed in Athens again, I would stay at a smaller boutique hotel closer to the Acropolis.

Decent hotel