From check in to the staff in the lounge - all so friendly and helpful. Great Room, Location is fantastic. Great Breakfast. I would highly recommended it

Awful service. Awful food.

Great location and normally my stay here is great but this time I got stuck with a bedroom #913 which backs onto the elevator shaft and all you can hear all night is the elevators going up and down through the wall. Was told after the first night stay they would try find another room but when I followed up later that evening was told they couldn’t move me. Disappointing for a room you pay a premium for.

Tv doesn’t work, even play something on YouTube, cast or watch tv.

The cleaners are very friendly and nice people, but I think there isn’t enough of them to clean all the rooms during the right time frame

Convenient location, very good customer service

We usually stay here, but this time we found the room much dirtier, not getting serviced on time. I always have to ask do you have the room service and we entered the old guest stuff was left in the fridge so very unsatisfied. All I can say the overseas Hilton are hundred times better than one better here in Australia.

Apartment was below average. Riped carpet throughout, dirty and hotel ran out of towels. Not just pool towels, they were out normal bath towels. Breakfast was below average as well. We went down at 8:30am, most hot food was empty, no fruits. They didn’t have a table for despite booking in advance. We have stayed at Hilton before, it was great about 6 months. This experience is worthy of zero stars. I did send Hilton photos of the room.

Great service, our room was big and spacious (2 bedroom), beautiful view of the beach, fantastic bfast too. We loved our week at the Hilton. Right above all the action in Surfers. Thanks for a great holiday.

Nothing staff at the reception was rough and helpless didn’t give any specific information when asked help start laughing instead helping so I will pass my experience to 10 of my friends and family. No never need to train staff properly

Close to everything