The hotel is lovely with great facilities.

The staff were amazing. Always ready to meet my needs and be of assistance.

Morning and dinner buffets are possibly the best buffets I’ve experienced. The selection was phenomenal.

The view of the lake from the room was spectacular. It had great beds, and the «pillow menu» was a nice addition. The room was very clean albeit a little worn.

My stay was exceptional, and I would gladly stay again if I revisit Sun Moon lake.

Upon drop-off by taxi, staff members from concierge obtain our luggage and delivered to lobby. Another staff member escorted us to receptionist/lobby area. Wonderful coordination. We were served fresh tea and a warm towel to refresh in the sweltering heat. There were also staff members in front of elevators to get them ready for us. Already we know the stay was worth it! The rooms are clean, we had a balcony and in-room hot mineral spring bath. So refreshing! On the bottom floor had a childrens area, family entertainment room, water pool play area, and a separate men/ women hot springs. We enjoyed delicious breakfast every morning and the servers/cooks/ table attendees were wonderful and helpful such as getting baby high chair. Fun things to do evening time when Shuishe/Ita Thao closed was free entertainment different shows each night. Very pleasant! We took advantage of free shuttle and bus ticket ride to explore Sun Moon Lake. We will be back! Thank you for making my birthday memorable!

We got the room with a private hot tub and lake view which was nice. However the wood finishes inside the room showed the test of time, and there was only a small upholstered seat, so cannot enjoy looking at Sun Moon Lake as much.

The rate included half board (breakfast and dinner), both at an enormous dining hall with many food stations served buffet style. There were so many guests (200-300?) that dining was in 2 shifts. Apparently many tour groups were bused in. I dont know where they stayed, as the wing we were at was pleasantly uncrowded.

This hotel is perfectly placed on the lake and a little out of town,

Tremendous lake views and we really enjoyed our balcony.

The Onsen was fantastic.

Very enjoyable stay at sun moon lake

I had a wonderful experience during my stay. The room was very nice and kept impeccably clean. The staff were friendly, welcoming, and always ready to help with anything I needed.

I also enjoyed the food, which was delicious. A real highlight was the live singer in the evenings; their performance was excellent and added a great atmosphere to the experience. I am already looking forward to my next visit!

Fleur de Chine was one of the highlights of our Taiwan trip. Stunning lake views, excellent food selection, and consistently warm, attentive service throughout our stay.

Special thanks to Blue from billing, who went above and beyond to clarify a spa billing concern with professionalism and care. Truly appreciated.

A beautiful property that delivers luxury with genuine hospitality.

Beautiful property. Rooms are spacious and clean. The Japanese style room was very comfortable! Buffet was excellent - so much selection and everything was delicious. The pool area was really nice. Large area for kids to play in and was near the hot spring pool and massage pool. There’s also separate saunas for men and women. The locker rooms were also well appointed with a dressing area. Staff was very welcoming and accommodating.

Complementary snacks, drinks and fruits in the room every day!

We really enjoyed our stay. The food was superb!