A very nice stay.Such a great location!

Fantastic hotel near Times Square.

Staff were all helpful and friendly. Room was clean and spacious. Location of the hotel is close to everything, and its right above the train station

The room was clean and better than my expectation. The bathroom was big and I expected a smaller area given that we are in Times Square area. The location is perfect, it’s two blocks from Times Square so less crowded and noisy. One thing is that they had extra charges for things we didn’t use in the room so we had to review the receipt and they corrected it, but if you were in hurry, you might miss it.

The rooms were clean and the staff were respectful. The criticism we have is that the room that we had originally requested was not correct for our needs. When I booked, I reserved an accessible room and at the time I emailed ahead to let them know that my Mum (who is physically disabled and can’t raise her legs) needed a walk in shower/ wet room. This was many months ago. They emailed to say that they would accommodate this. Upon our arrival, we were told that the room had a bath! We weren’t able to accept it as my Mum needed a wet room. We had to wait an extra night until one became available. The rest of the time, the hotel was incredibly hospitable and kind. They bent over backwards and we thoroughly enjoyed our stay… but we do think that the hotel should have been better prepared as they did know the circumstances. Everything else was great. The breakfast was incredible!

I stayed 5 yrs ago and prior to this trip! Not much has changed and the hotel and it felt a little tired!

The hotel was very nice and in a great location to everything we needed to see. The staff was nice and helpful as well.

Staff was fantastic!

This rooms are clean, the staff is welcoming, and the food and drinks were great!

We very much enjoyed our stay. The staff is awesome! The property and its location are great.