Bell boy was great. Apart from that all other concierge / front desk shows zero willing to help or assist. Absolute worst service experience from all the hotels I have stayed. Even Lowe stars rating hotels have much better level of service.
Asked for luggage trolley they said no despite the fact they had 3 sitting at the lobby. Asked them to assist to book for a 7 seater to Discovery Bay they said no and asked us to get 2 taxi. The list goes on

The rooms are in need of upgrade. Feels like a hostel.

The room is clean and tidy but the bathroom is small. There are many delicious restaurants near the hotel. Transportation is also convenient, there are many bus routes nearby.

The hotel is located in a residential mixed with industrial area. Hence, is away from tourist spots. However, with just under 5 mins walk to the MTR (underground rail), it is very easy to explore the city. The hotel also provide free shuttle to more central area (tourist spot)
I stay in a one bedroom suit on the 12th floor, breakfast are included. The room condition is all within expectation. So do the breakfast.
All the staff I encounter are all nice and polite.
Tips: if you like dumplings, must try Tian Yuan Dumplings ( 41 Pak Tai Street)

A very happy stay.

Serious leakage from bathing areas
Water spread over whole toilet floor and slippery

it was , as usual, excellent experience with great bedding and excellent breakfast

2nd booking for 2 days for this new year trip. Very convenient location for travel by MTR or buses with numerous restaurants around. Will definitely stay here again for next trip.

ROOM IS BIG AND CLEAN, STAFF IS HELPFUL

Manay small spiders in room

Great location. Loads of bus routes outside the hotel in addition to their free shuttles. Few minutes walk to MTR station. Lots of choices of diff fusions around even at late night.