Many good standouts at this hotel, but 2 that were the most notable:
- Staff: Mondrian had a great staff that really made the hotel worth it. Great communication, happy to help and dive in. I had more quick interactions with good staff at this stay than probably any other hotel Ive been to. I felt very comfortable and knew my needs would be taken care of.
- Privilege roof bar: Its not a must have, but we love to stay with a bar on-site. This specific one was a big highlight, with really great drinks and friendly staff. The drinks were more expensive than we would get outside the hotel, but it was a really nice amenity, especially on a rainy day.

Nice hotel, beautiful rooms which were a good size, but the $60+ pool fee for only two hours was not worth the free drink tokens, and it was one use per day. That’s a bummer when it’s extremely hot and erratic weather

Not the best location yet, but very nice and modern hotel.

Friendly staff

d

Yes

Modern and nice hotel. The room was rather small, but of nice standard / quality. Bars were nice. The breakfast buffet was very stressful, as there were too few tables, so most days there was a long wait to get a table. The deadline when the breakfast closed, then resulted in a stressful experience, when the planned 1 hour calm breakfast became a stressful experience. Nice quality of the breakfast once we got a table. The hotel should start booking times for breakfast upon check-in, in order to spread out guests so that there is no waiting time. The gym was large and good (also external gym guests, which tends to mean a good size & experience).

For a five star hotel, it feels like the service requires a significant upgrade. To begin with, there is a 15 GBP charge to access the sauna. Breakfast is also quite messy and consistently crowded. Furthermore, the lifts take an eternity to arrive, and quite often we found ourselves having to push open the gigantic front doors ourselves to enter or exit.
Regarding our room, the shower water kept flowing out onto the floor. We also ran out of shower gel and had to go out to find staff to ask for more. Finally, the television did not work properly and was not suitable for non Korean speakers.
The bed was comfortable, and the staff was friendly.

The room and staff was great. but the rooftop was closed, jazz night at rumpus room no longer, pools were closed that day

We stayed in a twin room. The bathroom lacked privacy and was very tight on space. The decour was outdated. The room space was also cramped. I expected more from a 5 star rated hotel. The restaurants were very good.