We arranged to eat our evening dinners in your Backyard restaurant on sequential evenings (We pre-booked). On Friday 8th September the noise from a party in the same restaurant was so loud that we had to find an alternative place to eat at late notice. We dialed Room Service from the room telephone which after numerous tries (no one answered) went to Housekeeping. We were then told to dial 660 which again went to housekeeping, then told to dial 770 only to be told there would be a 45 minute wait for room food.We found another restaurant and ate there.

If people book a party - why cant you supply a suitable room and not inconvenience other hotel guests ?

Why cant you display the room service menu on the room TV ? Looking at it on a mobile phone is not good enough.

Why cant we see our up to date account on the room TV ?

Overall we found the hotel very nice, but there are some things that certainly can be improved.

Good location, friendly staff. Late check in instead of early check in.
My room was not ready at the check in time. I arrived at 13:00 and was told it will be ready soon. I had to wait 2 hours by the pool -in long trousers - because I didn’t receive a phonecall ad promised. I tried to call and was unable call the front office when ringing the local Cairns phone-number and ended up at customer service in Malaysia. They were nice but couldn’t help. I booked trough 3rd party (Hotels.com Expedia) and I feel that I was treated 2nd class- despite Expedia promises early check in as I am Gold member. Disappointed as I wasted 2 hours at the pool.

Excellent hotel, stayed here a couple of times, this time gold status resulted in upgrade to a suite which was a welcome surprise! Great location, decent breakfast, easy paid parking.

Great location on the marina and heaps of restaurants nearby plus short walk to casino and market and Esplanade

Great location close to Esplanade and heaps of dining options.

Service was good. Just not happy with my view

Pillows were horrible - too too soft
Room needed a little more furniture maybe a comfortable chair.

Position great
Staff pleasant and helpful
Very clean

Very nice , room was very close to the restaurant and the dragging of the chairs echoed thur the room

Great location with excellent services

Excellent selection of restaurants right under the hotel. Very convenient for tours and easy walk into the town. Rooms were lovely and very relaxing to be able to sit on the balcony and read in the quiet. Would stay here again